Frequently Asked Questions
Everything you need to know about bringing warmth and style to your home.
What is the typical shipping timeframe for furniture items?
Most of our handcrafted home pieces are processed within 3-5 business days. Standard delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, The Firebird ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture or final sale items are not eligible for return.
Are your materials sustainably sourced?
Yes, at The Firebird, we prioritize ethical craftsmanship. We work with suppliers who provide FSC-certified wood and eco-friendly textiles to ensure your home is both beautiful and responsible.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger furniture purchases.